1. Shipping Options

We offer a variety of shipping options to meet your needs:

- **Standard Shipping**: Delivery within 1 business day.

- **Express Shipping**: Delivery on the same day as long as the order is done before 2pm.

2. Shipping Costs

Shipping costs are calculated based on the selected shipping method and destination. You will see the total shipping cost at checkout before completing your order.

3. Processing Time

Orders are processed within 1 business day after payment is confirmed. You will receive a confirmation email with tracking information once your order has been shipped.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s website.

6. Delivery Timeframes

Estimated delivery times vary based on the shipping method and destination:

- **Standard Shipping**: 1 to 2 business days.

- **Express Shipping**: Same business day.

7. Delivery Issues

If you encounter any issues with your delivery, please contact our customer service team at +263 774 494 778. We will do our best to resolve any problems promptly.

8. Incorrect Address

Please ensure that your shipping address is correct when placing your order. If you realize there is an error, contact us immediately. We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team within 2 days of the delivery date. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.